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2020 » Papers » Volume 2 » Learning about interactions and emotional support through chatbots 1. LEARNING ABOUT INTERACTIONS AND EMOTIONAL SUPPORT THROUGH CHATBOTS Authors: Hosszu Alexandra, Botezatu Mihai Alexandru Volume 2 | DOI: 10.12753/2066-026X-20-106 | Pages: 162-170 | Download PDF | Abstract
In the contemporary period, social life is strongly mediated by digital technology, which influences both the knowledge of one's own person and the knowledge of others. Digital can facilitate inter-human communication, increase professional efficiency, improve the quality of life or even change the perspective on society. Digital instruments started to be used also as "emotionally intelligent bots" which might help individuals building emotional resilience, promising "no judging", "privacy", "reflective space" and being "your 4 am friend". Human - non-human relationship became a reality through friendly interactions and learning processes in both direction: from non-human to human and from human to non-human. How is the human - non-human interaction constructed through chatbots? How is the human portrayed in chatbots? How is the non-human portrayed in chatbots? How are learning processes build through emotional support chatbots? These are some of the questions which will be addressed through this paper.
This paper aims to analyse the learning role of the emotional support chatbots focusing on the learning processes and the knowledge produced through the human - non-human interaction.
In the first part of the paper, I will summarize a literature review of the main articles relevant for this theme. The second part of the paper will include a review of the existing apps promising emotional support and a study case on 2 of the apps following three objectives: (1) understanding the interaction built between human and chatbot, (2) examining the learning processes enhanced by the chatbots, and (3) analyzing types of knowledge produced through the interaction and the learning processes. | Keywords
Knowledge, emotional support chatbots, learning process, sociology |
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