The purpose of this paper is to highlight the need to implement and develop an online counseling service in the Department ID CREDIS, University of Bucharest. Electronic platforms is a set of communication services and e-Learning circuits that improve the quality of information and can facilitate communication in education. Implementation and development of online counseling services in the Department ID CREDIS has emerged as a need to improve teaching and provide quality services to students enrolled in the education system. In cyberspace, we have the feeling that nobody sees us, or that no one cares for us, but the reality is that, much like in real classroom, we are allowed to grow and to mature in terms emotional and cognitive. Nowadays students are very busy people (some of them have one or more jobs) and they need not only knowledge of the theoretical / practical issues but also they need a new mentality / attitude. For this reason, the Department ID CREDIS try to promote students' personal development to include 21st century skills such as communication, collaboration, team working, better use of time and, why not, become a good citizen. Easy access to information / information and effective communication through electronic platforms can increase the students' involvement in the educational process and may lead to professional and personal development of students. Online counseling is a new way to meet the needs of students, whose resources do not allow the movement to college, contributing to a real-time communication, answering questions and issues that these people may face during student life. The authors recommend that any institution that aims to develop distance education to consider advising one of the keys to good results, especially for setting high professional standards.

electronic platform, counseling,information and comunication